Step 1: Accept YesHello Invitation
1.
Open Your Email Inbox
- Once payment is made, our team will manually create your account and you will receive an email with instructions how to get started connecting your WhatsApp channel.
- Note that our working hours are from 10am-6pm Mon-Fri & 10am-1pm Saturdays.
- Find the email from YesHello with the subject 'YesHello invited you to collaborate!'
- If you do not see the invitation email, try checking in your spam folder.
- If you still can't find it after 15 minutes, please contact support@yeshello.chat and we will manually resend you the invite
2.
Click to Accept Invitation
- Click to open the email
- Click the 'Accept Invitation' button
3.
Register Your New Account
- Fill up your first name
- Fill up your last name
- Your email is pre-set and can't be changed at this moment
- Fill in your new password
- Repeat your new password
- Press 'Sign up'
4.
Welcome to your YesHello Dashboard
- Congratulations!
- You have completed your YesHello registration
- Next, let's connect your WhatsApp number to the YesHello platform
- To do that, you must first receive your API Instance ID and Token
- See Step 2 below
- Once payment is made, our team will manually create your account and you will receive an email with instructions how to get started connecting your WhatsApp channel.
Step 2: Get your Regular WhatsApp Business API
⚠️ Chat API should only be used as a temporary solution while you are waiting for your official WhatsApp API account approval.
We suggest using Chat API for first 4-8 weeks to try out the platform before registering for your unlimited WhatsApp API from 360Dialog (RM250/mo), or from other providers here.
To get your Chat API Instance ID and Token, you will need to speak to one of our team members and they will send your free trial Chat API credentials via email or WhatsApp.
1.
SCHEDULE A ZOOM VIDEO CONFERENCE SESSION WITH OUR TEAM
- Click link to schedule a Zoom session with our team member to help you connect your WhatsApp API
- https://calendly.com/altaa/free-trial-api
- Attend the session on time
2.
SCAN WHATSAPP WEB QR CODE WITH YOUR PHONE
- During the Zoom video conference session, make sure to have your phone you want to connect ready.
- On your mobile phone, open your WhatsApp application
- Press 'Settings'
- Press 'WhatsApp web'
- Press 'Scan QR code'
- Scan the QR code on your Chat API dashboard using your mobile phone
3.
WHATSAPP BUSINESS API (WABA) PRICING
- You have a 7-days to use our regular WhatsApp API together with YesHello absolutely free.
- You now can send 6,000 WhatsApp messages per day to your customers via YesHello.
- After 7-days free trial ends, you will need to subscribe to our regular WhatsApp Business API for RM125/mo (additional to the YesHello monthly subscriptions)
4.
Endnotes - *important!!
To make sure your WhatsApp API connection is stable:
- Make sure your phone is always turned ON
- Keep your phone charged and connected to power supply
- Make sure your phone has strong internet connection (wifi recommended)
- Do not connect to WhatsApp web as this will disconnect Chat API connection
- Turn OFF Android's 'Battery Optimization' feature
- Use the YesHello platform as your primary way to reply your WhatsApp messages
*We recommend leaving your phone in the office/at home, plugged in, and connected to wifi.
Step 3: Connect WhatsApp Channel to YesHello
1.
Connect Your First Channel
- Return to your YesHello dashboard
- https://app.yeshello.chat/
- Click the 'Connect Channel' button
2.
Choose WhatsApp
3.
Press the Next button
4.
Choose Chat API
5.
Press the Next button
6.
Connect Chat API & your WhatsApp number
- Paste the Instance ID from Step 1
- Paste the Token from Step 1
- Type the WhatsApp number you want to connect to WhatsApp API (ex. 60149903735)
7.
Press the DONE button
Congratulations Your WhatsApp Channel Setup Is Complete!
Here's what you should do next ... click the button below to view the YesHello Knowledge Base, or click here to login
