* Team Members are users of the platform, which include your staff or employees. Any number of Team Members can use the platform at one time – on any number of machines. With one official number, multiple people can access the business account at the same time via the YesHello Platform. Do remember, you can’t log in to web.whatsapp though.

** Customers are clients or contacts. Once your channels are connected, every person messaging you via a Messaging App or Web Chat becomes a contact. They remain a contact with their data and chat history until you delete them from the platform.